Please keep in mind that there may be slight variations, imperfections, or a loose thread here and there in some handmade items. We believe this is one of the beautiful and unique things about owning a handcrafted product. Be sure to carefully review the items you're purchasing before placing your order. If you have any questions or concerns before purchasing, feel free to reach out to us at hellokilikshop@gmail.com.

 

If for any reason you wish to cancel your order, this can only be done before the item has been shipped. Kilik will refund you the full amount paid. If the item has already shipped, you will need to return or exchange it once received.

---

Return/Exchange Policy

You have 14 days from the day of delivery to return or exchange your item. You can start the return process by emailing us at hellokilikshop@gmail.com. 

Return/Exchange Eligibility Criteria:

• Items must be unused, unworn, and with tags attached (if applicable), and in their original packaging to be eligible for return or exchange.
• Please inspect your order once delivered and notify us within 3 days if the item is damaged, defective, or if there’s a mistake with your order.

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Please keep in mind if the item was sent incorrectly or the item arrived damaged we will happily send you a return label. If you are returning due to changing your mind, other or you simply did not like the item Kilik Shop will not be responsible for the return/exchange shipping. For this reason, please be sure to carefully confirm the items you will be purchasing before placing your order.

The following are NOT eligible for Return or Exchange:

• Sale Items: Products purchased on sale or with a discount code are not eligible for refunds or exchanges.
• Gift Cards: Gift cards are non-returnable and non-refundable.

Late or Missing Refunds:

If you received our refund confirmation email but haven’t received your refund yet, please:

• Check your bank account again to confirm the refund hasn't posted.
• Contact your credit card company, sometimes it takes additional time for refunds to officially post.
• Contact your bank, there is often some processing time before a refund is reflected in your account.

If you’ve done all of the above and still haven’t received your refund, please contact us at hellokilikshop@gmail.com.